Customer Support

Head Office:

Structural Timber Association
The e-Centre
Cooperage Way Business Village
Alloa
FK10 3LP
Tel: 01259 272 140
Email: office@structuraltimber.co.uk

Membership Enquiries:

Bob Davis
Membership Manager
Tel: 07889 702 559
Email: bob.davis@structuraltimber.co.uk

Technical Support Line:

Michal Zajic, Guy Lewis, Luca Brown, Martin Milner, or James Walker
Tel: 01174 032 497
Email: technical@structuraltimber.co.uk

Press Office:

CIB
Tel: 01372 371 800
Email: gavint@cibcomms.co.uk

Website Assistance:

Victoria Jones
Tel: 01743 290 045
Email: victoria.jones@radar-communications.co.uk

Code of Conduct and STA Assure:

It is vitally important that our Association is not just the voice of sustainable construction, but that the STA logo itself represents the best quality standards. This is reflected in our Code of Conduct which all members must adhere to.

STA Assure is designed to benefit both clients and members by promoting the differing accreditations and quality standards held by individual STA member companies. This scheme offers reassurances to the construction community that our members meet or even exceed current legislation and regulatory requirements. To find out more, go to our 'Why Use an STA Member' page or contact the Technical Support Team.

Complaints:

The Structural Timber Association (STA) prides itself on its member companies’ commitment to excellent service and products. All structural timber building system suppliers are required to undergo a business management systems audit prior to becoming a full member of the STA, to comply with our Code of Conduct and the STA Assure accreditation scheme. In the unlikely event that you encounter an issue with an STA member, please refer to our Complaints Page for more information and advice.